Refund & Cancellation Policy

Cancellation before work begins

You may request a full refund at any time before research or localization work has started on your order. To cancel, email hello@localizerank.com as soon as possible and include the email address used for payment and the package you purchased. Work is typically scheduled within one to two business days of receiving your onboarding information, so early communication is important.

Cancellation requests received before work has started will be confirmed by email and the refund will be issued through the original Stripe transaction. Processing time depends on Stripe and your payment provider and is typically two to ten business days.

Paid ebook refunds

Because the ebook is a digital product delivered after payment, ebook purchases are generally non-refundable once the download or delivery link has been made available, except where a refund is required by applicable consumer law. If you did not receive the file, or the file is materially defective, contact hello@localizerank.com within 7 days and we will investigate and provide a replacement or appropriate remedy.

After work has started

Once custom research or localization work has started, payments are generally non-refundable. This is because significant time and specialised effort have already been committed specifically to your app and the markets selected. The nature of custom digital research means that work cannot be repurposed or resold once it has begun.

If work has started but only a limited portion has been completed at the time of a cancellation request, LocalizeRank may offer a partial refund at its reasonable discretion, taking into account the work completed and costs incurred. Any such offer will be communicated by email.

After delivery

Completed and delivered digital services are non-refundable. Once the Google Sheet or other agreed deliverable has been sent and access confirmed, the service is considered fulfilled. If you believe a deliverable is materially missing an item that is explicitly included in your package description, contact us at hello@localizerank.com within 7 days of delivery. We will review the concern and, if valid, correct the omission at no additional charge.

Dissatisfaction with App Store performance, rankings, or downloads after implementing the recommendations does not constitute grounds for a refund, as business outcomes depend on factors outside LocalizeRank's control.

Revisions

Starter includes 1 revision. Growth includes 1 revision. Pro includes 2 revisions. Revision requests must be submitted by email within 7 days of the original delivery date and must remain within the original app, markets, and scope of the order.

Revisions cover reasonable adjustments to the delivered work, such as refining keyword choices, updating a market based on new information you provide, or correcting translation issues. Requests for additional markets, a different app, or substantially changed instructions are not covered by included revisions and require a new order. Revisions are not a substitute for a refund and do not extend the revision window.

Delayed or unavailable delivery

If LocalizeRank is unable to deliver the purchased service within a reasonable extended timeframe due to circumstances on our end, you will be offered a revised delivery date or a full or partial refund for the undelivered portion of work. Delivery delays caused by missing, incomplete, or late customer onboarding information do not create an automatic right to a refund or a revised delivery commitment.

How to request a refund

To request a cancellation or refund, email hello@localizerank.com with the subject line "Refund Request" and include the email used at checkout, the package purchased, and a brief description of the reason. We aim to respond to all refund requests within two business days. Approved refunds are processed through the original Stripe transaction; the time for funds to appear in your account depends on Stripe and your bank or card provider.